Troubleshooting

The watch time is incorrect

Manually set your time On the watch, swipe to the settings app on the third page of apps. Tap Set...

The GPS is inaccurate on my JrTrack Device

How to improve GPS location accuracy1. Ensure your watch on the latest software and firmware vers...

Not Receiving 8-Digit Pairing Code

8-Digit Code Not AppearingIf the 8-digit code does not show up 30 seconds after scanning the pair...

I can't activate my JrTrack

Step 1: Please review all the steps for activation and make sure you did not miss any potential s...

I can't make calls on my JrTrack

Having trouble with calls?We created an Optimized Calling setting just for this scenario. This wi...